FAQs

FAQS AND RESOURCES

Questions?

Welcome to Community Connection Healthcare.
Listed below are the answers to some Commonly Asked Questions.

What are ADLs?

Activities of Daily Living – personal care tasks that are part of a consumer’s daily routine of self-care. Examples: bathing, mobility ambulation, transferring, eating, toileting, dressing, etc.

What are IADLs?

Instrumental Activities of Daily Living – Tasks related to independent living. Examples: household management, laundry, shopping, meal preparation and clean up, light housekeeping, medication and appointment reminders, maintenance of adaptive equipment.

What is the difference between the AFC (Adult Foster Care) and the GAFC (Group Adult Foster Care) program?

Adult Foster Care (AFC) is a MassHealth program that provides personal care services in the home to elderly or disabled individuals age 16+ who are no longer able to live alone and want to avoid an institutional setting. (These consumers are cared for 24/7 by a self-appointed caregiver (typically a family member or friend).

Group Adult Foster Care (GAFC) is a MassHealth program that is designed to assist and support elderly or disabled individuals age 22+ who wish to remain living independently in MassHealth appropriate housing. A Home Health Aide (HHA) is appointed by CCH to assist the consumer within the home for 1-2 hours/ 5-7 days a week.

What is the difference between AFC Caregiver Level 1 And Level 2?

AFC Caregiver Level 1 Service - a consumer must require both hands-on physical assistance with one or more ADLs and cueing/supervision throughout one or more of the activities.

AFC Caregiver Level 2 Service – a consumer must require hands-on physical assistance with at least three ADLs and at least two IADLs; As well as require frequent caregiver intervention in the management of behaviors. (As listed in 130 CMR 408.419)

How long does it take to qualify and begin services?

Community Connection Healthcare strives to secure services within 30 days. We work directly with consumers and their primary care provider (PCP) in collecting all necessary paperwork to qualify, including the PCP’s service order. Most clients already have an appointed family member or close friend to become their caregiver for AFC services, which allows for a faster onboarding process.

What happens once I am accepted into the AFC or GAFC program?

One of our trusted and well-trained nurses will conduct an initial assessment in the consumer’s home while also creating a custom Plan of Care based in the diagnoses and consumer needs.

What is required as a client once I begin services?

As a client of Community Connection Healthcare, you agree to in home-care as specified in the AFC or GAFC program you qualified for. You also must adhere to a monthly visit with a Nurse or Care Manager in your home. Our scheduler contacts clients each month to schedule visits.

What is a multi-disciplinary team?

A multi-disciplinary team is a support group composed of different specialized professionals who aid in the client’s care. CCH delivers services within the client’s home through a multidisciplinary team comprised of a nurse, care manager, home health aide or caregiver, as well as any outside physicians that may need to be involved. Example: The client’s PCP or other specialist.

OTHER RESOURCES

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Our Office Locations

45 Eastman Street South Easton, MA 02375

4 Open Square Way, Suite 211 Holyoke, MA 01040

CLIENT REFERRAL

To Apply for Services

Click below to complete the form to apply for services. Once we receive your form, we will check to verify your eligibility.